FAQs

Product FAQs What are the ingredients in a Dulenn candle? Our candle formula is simple: 100% Natural and Safe Click to apply soy wax, beeswax, plan essential oil-based fragrance and a 100% unbleached cotton wick (or wicks),Our wicks and fragrance blends are free of dyes,

What are the ingredients in a Dulenn candle?

Our candle formula is simple: 100% Natural and Safe Click to apply soy wax, beeswax, plan essential oil-based fragrance and a 100% unbleached cotton wick (or wicks),Our wicks and fragrance blends are free of dyes, propellants and other synthetic ingredients to deliver a natural and true scent. The Buddha head, made from scented plaster to function as an aroma diffuser. acrylic plate designed for use with the diffuser.

How long do Dulenn candles burn?

Burn time: Up to 420 minutesFragrance coverage: 20 square metersAdditionally, the Buddha head base serves as a reusable diffuser.

How many fragrance notes are there in scented candles? What are they?

First: Folded UniverseTop notes: Bergamot, citrus, lemonMiddle notes: Jasmine, white teaBase notes: Cypress, ambergris, musk

Second: Yoga Enthusiast BlendTop notes: Sweet almond milk, crisp grape seedMiddle notes: Sandalwood, frankincenseBase notes: Amber, smoky

Why do you use soy in your candles?

We use soy wax because it is a renewable, biodegradable, non-toxic and carbon neutral resource. Our wax releases fragrance gradually due to the pure and slow burn characterized by solid soy wax. Candles that are made of soy tend to be clean burning and long lasting.

What kind of wicks does Dulenn use?

Dulenn uses 100% cotton wicks. The cotton wick is critical to creating a candle that burns clean and properly. We choose 100% cotton wicks because they do not release harmful chemicals and/or metals into your breathing air. Our wicks are made of braided cotton fibers which encourage a slow and consistent burn for long lasting home fragrance. We never use metal or other synthetic materials in any of our wick.

Why is there oil on the top of the candle?

When the weather is warm, some of the natural oils may sweat in the wax. This is a natural occurrence and not a defect. Simply burn your candle and it will be reabsorbed.

What safety precautions can I take when lighting my candle?

Light the candle on a heat-resistant surface within sight and away from drafts, children, and pets. Do not move or touch the candle while it is lit.

Order Management

Can I track my order?

Once your order has shipped, you will receive an email with tracking information. If you do not receive this information, please contact us at info@dulenn.com

Can I change my order once it has been placed?

Please email us at info@dulenn.com as soon as possible if you would like to make any changes or cancel your order. We will do our best to accommodate your request.

What do I do if the product I want is out of stock?

In the event that a Dulenn product is out of stock, please email us at info@dulenn.com an anticipated restock date.

My merchandise was damaged when I received it. Can I get a shipping refund?

When your order arrives, please inspect carton for damage that may have occurred during shipment. It is normal for shipping carton to show some wears, however, if substantial damage occurred to the item(s) in your shipment, please do not accept the package. Once the package has been returned to us and we have verified the damage, we will organize for a replacement to be sent to you.

Payment & Security

Does Dulenn charge sales tax?

Required taxes are applied at check-out according to the city/state of the shipping address.

What payment methods does Dulenn accept?

Dulenn accepts the following major credit cards: American Express, Visa, Mastercard, Discover, Venmo, and Paypal. Once the order has been placed, we are unable to change the method of payment. For additional payment questions, please contact us at info@dulenn.com.

Is my information secure online?

All personal information is secure on Dulenn website. We use SSL (Secure Socket Layer) encryption to ensure the safety of your data. Additionally, we process and store your information in compliance with all PCI security standards.

About Shipping Information

How will my web order ship?

All Dulenn web orders will be delivered via UPS. All orders $99 must be signed for at delivery.

Does Dulenn ship internationally?

At this time, Dulenn online orders can only be shipped within the United States. For international requests (including Puerto Rico, Alaska and Hawaii), please contact customer service at info@dulenn.com or leave a message for customer service online. and someone will take your order and provide shipping quotes.

How long does it take for my order to deliver?

Flat rate shipping: $10 flat rate UPS Ground Shipping for orders under $49.99 $12 flat rate UPS Ground shipping for orders $50.00 - $99.99 Free UPS Ground Shipping on all orders over $99 (excluding Alaska, Hawaii)

Are expedited shipping options available?

The following shipping options are available: UPS Ground 3 Day Select 2nd Day Air Next Day Air (Saturday and Sunday delivery are not available)